Policies

Shipping

Last updated: September 27, 2026

Order processing

Orders are usually processed within 1 to 3 business days after payment is received. We don't process or ship orders on weekends or US holidays. Processing can take longer during holidays, promotions, or busy periods.

Shipping times and cost

Once your order is processed, delivery time depends on the carrier. Estimated delivery times are shown at checkout and are not guaranteed. Delays can happen because of weather, carrier issues, holidays, incorrect addresses, or other things outside our control.

Free shipping within the US. The shipping cost is shown at checkout before you pay.

Where we ship

We currently ship within the United States. International shipping may become available in the future.

Tracking

Once your order ships, you'll receive tracking information when it's available.

Incorrect address

Please make sure your shipping address is complete and correct at checkout. If you entered a wrong address, contact us as soon as possible. We'll do our best to help, but we can't guarantee an address can be changed after an order has shipped, and we're not responsible for orders delivered to an incorrect address provided at checkout.

Lost, stolen, or delayed packages

Once an order is handed to the carrier, delivery is handled by the carrier. If tracking shows your package was delivered but you can't find it, please check around your delivery location and contact the carrier first. We'll work with you when we can, but we can't guarantee a replacement or refund for packages confirmed as delivered.

Damaged packages

If your order arrives damaged, contact us as soon as possible with photos of the package and the product, and we'll work out the right fix.

Returns and refunds

Last updated: September 30, 2026

You have 30 days after receiving an item to request a return. To be eligible, the item must be in the same condition you received it: unworn or unused, with tags, in its original packaging, with your receipt or proof of purchase.

To start a return, email Cissemakhtar52@gmail.com. If your return is accepted, we'll send you the return address, a return shipping label, and instructions. Items sent back without asking first can't be accepted.

Items that can't be returned

Fragrance and other beauty products count as personal care, so they can't be returned once opened. We also can't accept returns of sale items, gift cards, custom or personalized items, or hazardous materials such as flammable liquids.

Damaged or wrong items

Please check your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away so we can look into it and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need extra time to post it. If more than 15 business days have passed since approval, please contact us.

Contact information

Whether you want help choosing a signature scent, have a question about your order, or just want to say hello, we're here.

• Email: Cissemakhtar52@gmail.com
• Hours: Monday to Friday, 9 AM to 6 PM EST. Closed weekends.
• Replies: usually within 1 to 2 business days. Holidays and launches can take a little longer.
• Location: New York, USA

For help with an order, please include your order details and the email address you used at checkout.

Terms of service

Last updated: September 30, 2026

By using this website and buying our products, you agree to these terms.

About us

Scentlegacy is an online store based in New York, USA, offering fragrances and related products. These terms apply to all visitors and customers.

Products and information

We work to keep product descriptions, images, and prices accurate. Colors, packaging, and appearance may vary slightly from what you see online. We may correct errors, update product information, change prices, or discontinue products at any time.

Orders and payment

When you order, you agree to give accurate billing, shipping, and contact details. All orders depend on availability and acceptance, and we may cancel or refuse an order when necessary, with a full refund if you were charged. Payments are processed securely by Stripe. Orders ship only after payment is received.

Prices

Prices are shown in US dollars and may change at any time. Shipping and any other charges are shown at checkout before you pay.

Shipping, returns, and damaged orders

Shipping and returns follow the policies above on this page.

Using this site

Please don't misuse the site, try to break its security, or copy its content, photos, or design without permission.

Changes

We may update these terms from time to time. The date at the top shows the latest version.

Privacy policy

Last updated: September 30, 2026

This policy explains what personal information Scentlegacy collects, how we use it, and the choices you have.

What we collect

• When you buy: your name, email, shipping address, phone number, and order details. Payment is handled by Stripe on their secure checkout page. We never see or store your full card number.
• When you join the ScentLegacy Family: your email address and the date you signed up.
• When you email us: whatever you include in your message.
• When you browse: our hosting provider keeps standard technical logs, such as IP address and browser type, to run and protect the site. Your bag is saved only in your own browser.

How we use it

To process and ship your order, answer your questions, send the updates you signed up for, prevent fraud, and meet legal obligations. We don't sell your personal information.

Who we share it with

Only the services that help us run the store: Stripe for payments, our shipping carriers for delivery, and our web host. Each handles your information under its own privacy terms.

Your choices

You can ask us to see, correct, or delete your personal information, or to remove you from our email list, by writing to Cissemakhtar52@gmail.com. Depending on where you live, you may have additional rights under local law.

Changes

We may update this policy. The date at the top shows the latest version.